Terms of service

By using our Website, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you should not use our Website.
You must be at least eighteen (18) years of age and a certified and a trained doctor with a valid practitioner’s license to use our products or services. Our products can be used on patients ONLY after valid clinical approval from a trained doctor with a valid practitioner’s license. You must provide accurate and up to date information that may be required as part of the registration process and/or continued use of our products or services. In case you provide false information, you will be liable for prosecution under relevant laws. You are responsible for maintaining the confidentiality of your password and account, and are responsible for all activities that occur there under. We will not be liable for any loss or damage from your failure to maintain the security of your account and password. We reserve the right to refuse service to or terminate service of anyone at any time without notice for any reason.

Ordering

  • Placing an order: To order a product or service on our Website, chose the options and follow the instructions. Finally, you will be redirected to our payment provider’s website to initiate your payment. Please be informed that the language to be used during the whole ordering process is English.

  • Unacceptable orders, cancellation of orders by us: If an item is available through our Website, the basic assumption is that it can be produced. There are however technical or other reasons why we may not accept or cancel your order during the entire ordering process, even after our acceptance of your order. Such reasons can be for example but not limited to the unfeasibility of the item, the infringing feature of your item, the destination of the delivery you indicated in your order etc. In case we cancel your partial or entire order we will contact you via email and at our discretion will issue you store credit or a full refund for the cancelled item(s).

  • The prices displayed in the website are only indications and are valid only for the moment that they are displayed. We reserve the right to change its prices in the website without prior notice. Such change however will have no effect on orders completed before the posting of a new price on the website. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order. Any monies paid related to that order will be refunded to you.

  • The amount indicated on the ordering page includes the fee for the Product or Service and the price for the materials used to produce the model. The price quoted on the Website includes shipping costs, sales tax (if applicable) but excludes any import duty or taxes (if applicable). All prices are indicated in either U.S. dollars (USD) or Indian Rupees (INR). If you do not pay in USD or INR, the currency conversion will be handled by our payment service provider. We shall not be responsible in any way for the payment process done via the payment service provider website. Please familiarize yourself with the terms of use of those products or services of the payment service provider. We will not process order for the or products or services until we have received confirmation of payment or the funds arrive in our bank account.

  • After accepting your order we will send you an order confirmation by e-mail address associated with your user account. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by sending an email to contactus@Osteo3d®.com.

  • Your order will be delivered to your shipping address. Any shipping and delivery dates given by us are only best estimates and we are not liable for any damage or cost caused by delay in shipping or delivery. Title and risk of loss is transferred to you upon transfer of the goods from us to the shipment carrier.

  • Cancellation of your order, return of items due to the personalized feature of our products or services is not allowed. You cannot cancel your order after it is processed.


Warranty

We warrant only that the item made by us will substantially meet the features of the indicated item within the limitations of the technology. We do not give any warranty about the item and do not guarantee that the item will be fit for any particular purpose. Please inspect the item upon receipt immediately. If the item is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty above, please contact us within 10 days after receipt of the item. Such warranty claim can be made only within 10 days after receipt of the item by you. Do not return the item unless we require you to do so. We will confirm whether you are entitled to a replacement or refund. Transportation costs in respect of a faulty product will be borne by us. We provide the Website and the products or services “as is“ and “as available”. We do not warrant that the use of the Website and the products or services will be uninterrupted or error free.
Osteo3d® MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THIS TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW, Osteo3d® HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Use of the Osteo3d® Website

Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rests with Osteo3d® or its licensors. All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only – after written permission. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of Osteo3d® is strictly prohibited. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. Our rights include rights to (i) the Service developed and provided by us; and (ii) all software associated with the Service. All copyright and other proprietary notices shall be retained on all reproductions.
This Website may provide links to other websites that are not under the control of Osteo3d®. Osteo3d® shall not be responsible in any way for the content of such other websites. Osteo3d® provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by Osteo3d® of the content of such websites.
Since the Osteo3d® is a web based platform, it might be subject to temporary downtime. From time to time we also update our Website, which will result in the Website not being available for a certain period of time. We will endeavour to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults. We are not responsible for any losses suffered by you as a result of any interruption of the Website, suspension of your access to the Website.

Limitation of Liability

These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the Osteo3d® products or services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of products or services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the products or services which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the products or services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.
Osteo3d® WILL NOT BE LIABLE FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, WARRANTY OR OTHERWISE.OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND CONDITIONS WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE FEE RECEIVED FROM YOU BY SHAPEWAYS FOR THE RELEVANT ORDER.
Nothing in these Terms and Conditions shall limit or exclude our liability (i) for death or personal injury caused by our gross negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

Applicable Law

These Terms and Conditions shall be governed by the laws of India, without regard to the conflicts of law principles thereof that would apply the law of any jurisdiction other than India. Any and all disputes arising from these Terms and Conditions, including disputed relating to the validity thereof, and any disputes related to the use of the Osteo3d® products or services or Website or relating to the models ordered and delivered, shall be brought in the courts of India. The United Nations Convention on the International Sale of Goods shall not apply to the Osteo3d® products or services or Website or relating to the models ordered and delivered.

Indemnification

You agree to indemnify and hold Osteo3d® and its affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

Change of the Website, the products or services and these Terms and Conditions

Osteo3d® reserves the right to make changes to the Website, the products or services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.

Miscellaneous

These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by Osteo3d® represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and Osteo3d®. No amendment of these Terms and Conditions shall be binding upon Osteo3d®® unless in writing and signed by Osteo3d®®. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

Contact Information

If you have any questions regarding these Terms and Conditions or the products or services, you can contact us by sending an email sending an email.
SHOULD YOU EXPERIENCE ANY PROBLEMS, PLEASE CONTACT US AND WE WILL DO OUR BEST TO FIX IT AS SOON AS POSSIBLE. SINCE WE ALWAYS WANT TO FURTHER IMPROVE OUR PRODUCTS OR SERVICES, WE WELCOME ALL FEEDBACK. Osteo3d® MAY CONTACT YOU TO ASK YOU ABOUT YOUR EXPERIENCES.